Rules and ethics
CMA online reviews rules: what UK review tools must log
CMA online reviews rules: the evidence fields, audit-trail design and retention logic a UK review tool needs to show how a review reached publication.
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Rules and ethics
Rules and ethics
Bilingual review monitoring: language duties and tool gaps
Bilingual review monitoring in Scotland and Wales involves language duties and gaps in automated coverage. Assess review workflows for Welsh and Gaelic data.
Rules and ethics
Reviewer data UK GDPR: practical team controls
Reviewer data UK GDPR controls for reputation teams: practical checks for lawful basis, retention, rights requests, supplier roles and security.
Rules and ethics
How UK marketers check review-led advertising against the ASA CAP Code
Review-led advertising CAP Code checks for UK marketers: ASA remit, star rating evidence, Copy Advice and the reputation-management software behind each claim.
Rules and ethics
Cross-border review law: a Belfast response checklist
Cross-border review law for Belfast teams: a practical checklist for routing disputes across UK and Irish rules, platform appeals and review-software records.
Rules and ethics
Review response time benchmarks UK: working targets
Review response time benchmarks UK: working targets for four channels, plus steps to measure your own median and 90th-percentile reply times.
Rules and ethics
Healthcare reputation management: CQC and patient feedback rules
How CQC uses patient feedback and online reviews, what the UK data protection and advertising rules require, and how GP practices should reply.
Rules and ethics
Fake Google reviews: UK law and reputation tools
What UK law says about fake Google reviews, when reporting works, and the reputation-management tools that help firms track and respond to reviews.
Rules and ethics
A practical workflow for negative Google reviews
A UK guide to negative Google reviews, with evidence and privacy checks, a reusable reply structure and steps for reporting policy breaches.
Rules and ethics
SRA compliance for solicitors' client reviews
SRA compliance for law firms: what the transparency rules and confidentiality duties mean for client reviews, and how to record consent before publishing.
Rules and ethics
Review software for reputation management advertising rules
Keep review and reputation-management software records behind UK reputation management advertising rules: five pre-launch tickets, from capture to correction.
Rules and ethics
Reputation management commercial contracts: writing the schedule
Reputation management commercial contracts: write the service schedule with a line per job, sample wording, acceptance tests, change notice and pause rights.
Rules and ethics
Reputation management data protection: a disputed-review workflow
Reputation management data protection: freeze a disputed review's source, log purposes, handle rights requests and evidence deletion on Google or Trustpilot.
Rules and ethics
Reputation management disclosure policy: a record template
Complete this reputation management disclosure policy record template with fields for reviews, incentives, evidence and UK complaint routes.
Rules and ethics
Reputation management UK regulations for review platforms
Reputation management UK regulations: a status matrix routing disputed reviews on platforms through consumer, advertising, privacy, PECR and defamation rules.
Rules and ethics
Reputation management UK rules: ethics and software checks
A disputed England review needs separate decisions on consumer law, advertising, data protection, PECR, defamation and the monitoring software behind each one. This guide names the authority, the evidence, the deadline and the owner for every desk in the file.